SOUQ.com Launches Helpbit to offer Professional and After-Sales Services at Customers’ Doorstep

SOUQ.com has announced the launch of Helpbit to provide exceptional professional and after-sales services across the UAE. The innovative platform aggregates region’s leading professional service providers to offer customers a revolutionary solution to manage their daily servicing needs, anywhere and at any time. This landmark initiative by SOUQ.com ensures that customers can now enjoy a seamless online shopping experience with the added benefits of extended warranties and damage protection at their doorstep.

This latest offering by SOUQ.com aims to help customers overcome online purchasing barriers especially for electronic products by offering unparalleled after-sales services and extended warranties for their online purchases. Helpbit offers a wide array of on-demand services including electronic repairs, housekeeping, laundry, fashion alterations and many more available offline as well as online (Helpbit.com) ensuring a hassle free and time saving experience with speedy delivery. By connecting users with qualified professional service providers, listing comparative quotes and credible reviews, Helpbit helps in hiring the right specialists to fulfill daily servicing needs at the click of a button.

Additionally, Helpbit intends to transform the service industry and empower SMEs and professional service providers by offering them a gateway to grow their e-commerce model by making their expertise readily available to millions of users. The listed service providers can take advantage of the technologically robust platform to increase their outreach, increase their profitability, and grow their business faster.

Ronaldo Mouchawar, SOUQ.com CEO & Co-Founder comments, “In line with our promise to our customers, we continue to look for ways to enhance the online shopping experience and boost after sales services.  The unique proposition of Helpbit is how it aggregates professional service providers to cater to the servicing demands of the customers.. This initiative gives us the opportunity to use our smart technology and dedication to providing impeccable customer service in an exciting and innovative way.  By offering convenience to choose from the widest selection of service providers at best pricing, the platform empowers users to make smarter choices which make their daily lives easier.”

Mohammed Sleiman, Managing Director & Co-Founder, Helpbit, comments, “At Helpbit, we aim to personalise our customers’ experience, introduce new professional services and bring in new service providers to our platform. Our offline as well as online marketplace allows users access to a large assortment of services such as wall re-painting, TV mounting, laundry and much more. Simultaneously, we want to empower SMEs and professional service providers to grow their own business especially via our online platform which is backed by cutting-edge technology and will provide market exposure to potential service providers.” 

All customers need to do is define the service they require from the online catalogue - be it fixing a broken phone or hiring a house help, choose a professional service provider at the best suited price and opt for easy delivery options offered by Helpbit. The platform offers one of its kind option to get services done ‘Onsite’, which means that the chosen service provider will arrive at the customers’ doorstep on time with all the equipment they need to get the job done. While with ‘Collect and Return’, a trusted courier will be assigned to collect items and take it to the service provider and return after the service is completed. 

This initiative is a testament to SOUQ.com’s dedication to providing its customers with the best in-class online shopping experience and foster a dynamic e-commerce ecosystem in the region. 

Helpbit application is available on both IOS and Android operating systems, which can be downloaded from the AppStore and Google Play.