The digitisation of technical services

SOLSTEO is a French company that manufactures industrial ethylene oxide (EO) sterilisers and air purification systems.

The MD market is becoming increasingly global, and SOLSTEO realised very early on that it must keep up with the trend. When a company exports 95% of its products, it must find a way to overcome distance to provide long-term support to its customers! By making the most of online technologies, SOLSTEO has given a new lease of life to the ageing world of industrial machinery!

Born of necessity, Le Hub is an online platform designed to monitor the technical performance of machines. This innovative web portal enables the accurate and detailed follow-up of user requests in real time. Above all, it allows users’ technical issues or queries to be dealt with remotely. SOLSTEO can therefore handle any issues with its own equipment and systems from its offices in Paris; it can also provide valuable technical support or share its expert knowledge with those using its EO sterilisers, wherever they are located. That is the magic of the Internet!

Behind Le Hub, there is a team of highly qualified and experienced technicians, engineers and consultants, who share their technical skills and expert knowledge of EO sterilisation with SOLSTEO’s customers. With Le Hub, SOLSTEO has imported online technologies into the MD industry, which is more accustomed to innovation in medical products rather than in production machinery. SOLSTEO is shaking things up in its field!

Nonetheless, Le Hub is a highly secure online platform, where all customers have their own unique username and password. They can log in anywhere, anytime, and see what is being done to solve their problems or answer their queries.

Personal service and fast response times are central to SOLSTEO’s development.