Dubai Customs builds workforce capabilities through 1285 training courses in 6 months

Dubai Customs places utmost importance on training and developing its personnel in various areas of customs work, which has a direct bearing on Dubai’s comprehensive advancement, said Mohammed Al Ghafari, Executive Director of Human Resources Division at Dubai Customs. 

“The organization carried out 1285 training courses during the first half of this year, including 1136 online courses and 149 in-person courses, benefiting 1796 employees,” he noted.

Al Ghaffari underlined that Dubai Customs’ training center is equipped with state-of-the-art facilities, educational tools and technologies, and consists of a theatre, a library and a competency assessment center, in addition to wide-ranging online training platforms that support our strategy towards enhancing investment in human capital and building our workforce’s professional and leadership capabilities on par with highest global standards.

During the first six months of 2023, the training center successfully completed 117 customs-related courses, 170 administrative programs, 102 leadership programs, and 906 specialized courses including in data science and artificial intelligence, information security, creativity and innovation, and customer happiness. “In Dubai Customs we use our accumulated experience to develop a pool of highly-qualified, skilled talents that are capable of reimagining the future of our customs business with focus on delivering a high standard of professionalism and efficiency,” said Al Ghaffari.

He added that Dubai Customs has provided several innovative online training platforms to meet the training needs of all employees while promoting the culture of cross-departmental collaboration, innovation and teamwork, so that everyone keeps pace with the requirements of Customs work in the present and into the future. 

The customs training center has already made significant progress towards implementing its non-intrusive inspection simulation program. The on-going course aims to develop the skills of inspectors to effectively read and analyze images from various scanning and screening devices at customs checkpoints without interfering with the smooth movement of goods and people. Also a batch of DC inspectors have recently graduated from the joint Dubai Customs - United Nations Office on Drugs and Crime (UNODC) training program, which aims to develop staff as in-house experts in criminology, risk management, and border control.