DOF and FAB Partnership to Enhance Digital Government Service Experience in the Emirate

Department of Finance in Ajman (DOF) signed a service agreement with First Abu Dhabi Bank (FAB) to augment the unified digital payment platform for Ajman's government, SADAD Ajman, and its digital wallet. The aim is to provide comprehensive and advanced payment solutions that add value, contributing to enhancing the digital service experience for Ajman's government services, thereby enriching and improving user interaction.

Under the agreement, FAB and its subsidiary Magnati will collaborate to develop new solutions on the SADAD Ajman platform. This unified multi-channel payment platform handles all government transactions in the emirate, adhering to the highest cybersecurity standards. These solutions will support various payment methods such as different types of bank cards, payment points, and the Ajman wallet.

Ajman government' prepaid electronic payment cards will be introduced with a variety of features and benefits, providing a higher level of convenience and security for users. The SADAD Ajman platform will also include value-added payment features, such as enabling digital wallets like Apple Pay and Samsung Pay.

These solutions, facilitated by this agreement, aim to enhance the efficiency and accuracy of revenue collection processes across Ajman, making them easier and more secure for government and independent entities to receive payments from users.

HE Marwan Al Ali, Director General of Department of Finance in Ajman, said: "DOF is committed to adopting the latest digital technologies and innovation to serve the community and enhance the quality of life in the emirate, in line with the principles of Ajman Vision 2030 for sustainability, social cohesion, and future readiness. In pursuit of this, we are dedicated to forging strategic partnerships with leading private sector institutions to achieve outstanding results." He added: "Through this partnership with First Abu Dhabi Bank and Magnati, we aim to provide more advanced and secure solutions using the latest digital payment methods, enriching services provided to users and ensuring a seamless and highly efficient digital experience."

He commented further: "We will introduce enhancements to the infrastructure of the SADAD Ajman platform. The additional solutions we provide will enhance the efficiency of government services, meet the community's needs, ensure environmental sustainability, and support the green economy. This will encourage the adoption of digital transactions and reduce cash payments, facilitating the transition to a cashless economy in alignment with the directives of the emirate and the UAE towards a digital and sustainable future." 

Abdulla Aljneibi, Managing Director & Head of Government, Sovereigns & Public Sector Coverage at FAB, stated: “This partnership between First Abu Dhabi Bank and Ajman Government – Department of Finance is helping to solve a crucial challenge in government revenue collection by automating and unifying payments for essential services. The solution will have far-reaching benefits for Ajman’s residents while helping to establish the emirate as a leader in providing smart government services.”

According to Ramana Kumar, Chief Executive Office: “Magnati is committed to enabling our partners to thrive in the digital economy by providing technology which is beneficial. From unifying government payments for residents, to improving revenue forecasting for government entities, Magnati’s best-in-class solution will enable payments and collections for the public sector in Ajman. We are delighted to support Ajman Government in achieving its cashless economy strategy.”

SADAD Ajman platform is considered one of the most technologically advanced unified digital payment platforms. Launched by DOF in 2019, it enables users to digitally settle fees for government and independent services in Ajman easily and securely through multiple channels and convenient payment plans.