SWIFT gets SWIFTSmart with new eLearning platform

SWIFT announces its plans to launch SWIFTSmart, a new innovative eLearning platform that administrates, documents, tracks, reports and delivers a full catalogue of digital courses and social learning.

SWIFTSmart is an interactive, cloud-based service that will provide a digital catalogue of courses available in short content modules with animations, exercises, and quizzes to help all users understand and use SWIFT more effectively. The new service will offer all swift.com account holders the ease of access via single sign on and will be available from any secure internet connection, working across multiple portable devices and operating systems. It can also be configured to adapt to different user profiles, behaviours and requirements. Customised training programmes will also be available via SWIFT’s consulting services business.  

“Education best practices have significantly evolved over the last 30 years,” says Dana Brants, Head of Services, SWIFT. “With user communities increasingly looking for flexibility in terms of how they access and participate in training courses, eLearning is the future. Today, over 40% of fortune 500 companies are now using some form of educational technology. SWIFT is in a great place to revolutionise its training programme, offering a more digital and interactive approach that supports growing customer requirements.”

Key benefits of SWIFTSmart include:

• Reduced operational risk, increased staff productivity and fewer support calls;
• Faster on-boarding of new members and/or employees;
• Better tracking of training effectiveness and more comprehensive learning analytics;
• Better time-to-market and more appropriate training content;
• Lower and more predictable cost of training;
• Progressive learning experience and efficiency; and
• Minimised disruption of day-to-day business due to 24/7 availability.

“Effective training is important to ensure institutions get the most value out of SWIFT’s products and services,” says Helen Nazzaro, Director, SWIFT Relationship Management at Citi. “We are looking forward to using SWIFTSmart as it will give us the flexibility to train more staff globally at a pace that supports business requirements, while reducing traveling costs.” 

“With varying degrees of SWIFT expertise within our institution, the modular approach to SWIFTSmart is a great asset,” says Paul Chammas, Head of Group Operations Division at Byblos Bank.  “Whether our staff members need an introduction to SWIFT or advanced instructions about SWIFT’s products and services, SWIFTSmart provides the digital expertise and the community forum necessary to expand the team’s business knowledge. We were therefore excited to be part of the pilot phase of SWIFTSmart’s implementation.”

SWIFT’s training portfolio currently includes over 100 individual courses. At the start, SWIFTSmart will support a subset of this portfolio, with more content progressively added during the course of the year. The full portfolio is expected to be available by 2017.