EXUS has successfully delivered the new Collections management system to Bank ABC in Jordan

Bank ABC Jordan successfully completed the deployment and parameterization of EXUS Financial Suite, an internationally awarded collections and recovery management software. The system fully supports the collections and remedial management of delinquent customers, providing bank users with extensive insights and underlying trends of their Retail portfolio. 

The system combines both campaign and user portfolio allocation operational modes, providing the ability to adapt to different styles of operation based on the emerging needs of the concerned units/departments. It also allows the creation of new or amend existing processes using an intuitive graphical user interface, thus providing flexibility to respond quickly to changes in business operations. 

With the help EXUS Collections Analytics, Bank ABC is able to continuously assess and evaluate its portfolio, identify possible enhancements and establish a continuous Process improvements in managing risk dimensions of the Retail portfolio. 

Mr Abdulaziz Khalil, Head of Group Retail Credit & Risk at Bank ABC, commented: “We constantly endeavor to enhance our products and processes and explore opportunities to invest in technology to manage our credit portfolio in a more effective manner to deliver a profitable and sustainable growth. With the implementation of the new system, we are now in a position to apply advanced collections strategies, measure results and adjust swiftly in an efficient and agile manner”. 

Dr. Yousif Almas of Bank ABC Group IT added: “Our experience with EXUS has been very positive with regards to the two implementations for Bank ABC Jordan and Egypt. The system is flexible and intuitive, allowing us to take control of our processes. Cooperation between Bank ABC and EXUS teams during the implementation was excellent; they were in good position to clearly understand the requirements and address them as appropriate.” 

George Konstantinidis, CEO of EXUS added: “We are very pleased with Bank ABC’s decision to select EFS as the Collections & Recovery solution for the group. After two smooth implementations in Jordan and Egypt we are now proceeding with covering other subsidiaries, based on a centrally designed blueprint”.