Virgin Mobile launches innovative web-based selfcare for service members

Virgin Mobile has launched an innovative selfcare service on its website, enabling Virgin Mobile members to manage their mobile accounts themselves, any time they choose.
Known as “My Account” at www.virginmobile.sa, web selfcare allows members to take control of their own service, including monitoring and changing their data, SMS and call plans.
Virgin Mobile has created a video tutorial on using web selfcare. The video can be found on the Virgin Mobile KSA YouTube channel: www.youtube.com/virginmobileksa
The service is available to both prepaid and postpaid customers.
Members can monitor their usage history and check current balances. They can top-up on credit and even pay their bills online.
Users are also able to increase their credit limits and change their rate plans. Under “My Account” any Virgin Mobile member can manage a variety of features, from checking expiry dates on subscriptions to downloading postpaid bills.
In addition, the web selfcare feature “My Account” enables members to change their accounts from prepaid to postpaid, and up to postpaid premium. The service even allows members to order a new SIM or switch on roaming if they plan to travel outside the Kingdom.
Virgin Mobile launched as the Kingdom’s first Mobile Virtual Network Operator late last year.

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