15 Muharram 1446 - 21 July 2024
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Eye of Riyadh
Business & Money | Thursday 13 June, 2024 3:40 pm |

The 4th Edition of E3 Customer Experience Conference 2024 – Driving Business Success Through CX Innovation

The fourth E3 Customer Experience (CX) Conference, hosted in collaboration with the National Customer Experience Academy, will take place on July 9-10, 2024, at the Fairmont Hotel, Riyadh. This transformative event is set to empower business success by providing a comprehensive platform for learning, networking, and innovation in customer experience.


Saudi Arabia’s CX market is experiencing remarkable growth, with projections estimating it will reach SAR 50 billion by 2025. This rapid expansion is fuelled by new projects integrating AI-powered chatbots, virtual experiences, and data analytics, all of which are revolutionizing customer interactions and driving loyalty. As a result, Saudi Arabia is establishing itself as a global leader in customer experience.


Conference Highlights


The E3 Customer Experience Conference promises to deliver a wealth of opportunities for attendees to learn, connect, transform, and get inspired. Here’s what awaits you:


1. CX Hackathon: Join Saudi Arabia's top CX professionals and brightest students in a competitive challenge, for a total prize pool of SAR 110,000. This exciting competition will showcase innovative solutions and creative problem-solving skills.


2. Experience Economy Workshop: Joe Pine’s Experience Economy Expert Certification Course credentializes executives as officially endorsed experts in a rich portfolio of Experience Economy frameworks, ideation tools, and methods.


3. Conference: Join us at the E3 Customer Experience Conference for a comprehensive exploration of the Experience Economy. Gain insights from inspirational keynotes on enhancing brand value, leveraging customer feedback, and boosting employee engagement. Engage in panel discussions with top experts on data-driven CX approaches and understanding customer journeys for business success. Don’t miss dynamic lightning talks on building winning CX strategies, optimizing customer journeys, and fostering loyalty. Participate in fireside chats to learn about emotional intelligence, empathy analysis, and the importance of employee experience in driving superior customer experiences. Elevate your CX strategies with actionable insights and innovative ideas.


 4. Expert Speakers: A diverse lineup of speakers will cover topics ranging from technological advancements to new strategies in customer engagement. These sessions will provide valuable perspectives that can help shape future CX initiatives.


5. NCXA Workshop: Explore the latest customer experience tools and technologies at the National Customer Experience Academy Workshop. Discover innovative solutions that can transform your business and enhance customer satisfaction, keeping you ahead of the competition.


6. CX Start-up Zone: Experience cutting-edge innovation at the CX Startup Zone. Discover groundbreaking solutions from emerging Saudi startups that can revolutionize your business practices and elevate customer satisfaction.


7. Exhibition: Explore a wide array of customer experience solutions at our exhibition. Engage with industry leaders, discover the latest advancements, and find inspiration to enhance your CX strategies.


Why Attend?


The E3 Customer Experience Conference is your gateway to the latest CX insights and networking opportunities with industry leaders. Whether you’re advancing your career or enhancing your company’s CX strategy, this conference has something for everyone. Attendees will have the chance to:


Learn: Gain insights into CX business models and best practices. 


Connect: Engage in KSA-focused CX protocol discussions with global leaders.


Transform: Uncover cutting-edge CX technologies and user-friendly tools for transformative experiences. 


Get Inspired: Be inspired by regional and international success stories.


The E3 Customer Experience Conference 2024 is not just an event; it’s a pivotal moment for the CX industry. Join us to be part of a community dedicated to driving business success through innovative customer experience strategies.


We look forward to welcoming you to an event that promises to be both enlightening and transformative.


For more information and to register, please visit E3 Customer Experience Conference 2024.




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