PAYPAL EXPANDS GLOBAL BUYER PROTECTION TO COVER DIGITAL GOODS & SERVICES

PayPal is tapping deeper into the billion dollar digital market – as it announces the expansion of its Global Buyer Protection to cover purchases of digital goods and services.

With immediate effect, customers now purchasing digital goods and services such as digital music, digital books, digital games, travel tickets or software downloads via PayPal, will enjoy the peace of mind that their purchases are backed by PayPal’s world-class guarantee. 

If the item received is different than described, or an item never arrived (digitally), the enhanced PayPal Buyer Protection cover will ensure the money is credited back to the buyers’ accounts. PayPal can also cover the purchase cost in instances where there is no proof that the seller or buyer is at fault.

“PayPal’s Global Buyer Protection has covered physical goods for many years, and our latest updates incorporate the feedback we’ve been receiving from our customers, and underline PayPal’s reputation as the faster, safer way to pay online, on smartphones and in-store. Whether you’re in Dubai or in the USA, we want to provide the same global protection for digital goods that buyers have come to expect from our brand,” said Kivanc Onan, Regional Director, PayPal MENA & Turkey.

“With this change, PayPal Buyer Protection now covers almost all goods and services bought using PayPal, and whilst the benefit to buyers is clear, the enhancement is also set to boost merchant sales, with the offset of increased consumer confidence,” concluded Onan.

As a result of PayPal’s Global Buyer Protection – which offers multiple ways to pay and unmatched protection for unauthorized purchases – PayPal maintains a very low loss rate of 0.32 per cent, with nearly half of issues resolved by enabling buyers to contact sellers directly for disputes.

These upgraded protection clauses builds off the company’s Buyer Protection expansion late last year to include custom made goods, and to quadruple the time allowed to buyers for opening a dispute from 45 days from the time of transaction to 180 days.