New app to rate government services

A new smartphone application for citizens to provide feedback on government services will be launched in early 2018.

Hussam Al-Madani, acting director general of the National Center for the Measurement of the Performance of Public Agencies (CMPPA), revealed the launch of the app to Makkah newspaper on Thursday.

The app will help measure the performance of public and semi-official agencies and convey public complaints and suggestions directly to relevant officials, as well as follow up the messages received by different authorities.

The center would act based on the result of the measurements of these authorities.

Al-Madani said the CMPPA is designing an electronic platform for international performance to follow the capability of Saudi Arabia compared to more than 200 other countries.

The platform would give an overview of the performance of Saudi Arabia based on more than 250 international measurement indices, through 12 measurement axes, and would also represent a reference for international classifications.

The aim was to achieve comprehensive stability in a positive way, and help decision-makers come to the right choices based on performance reports.