Mobily Signs Agreement with Ericsson to Manage its IT Services

Etihad Etisalat (Mobily) announced that it has signed an agreement with Ericsson, a leading company in remote data and telecommunications systems. The agreement aims to Saudize and enhance the quality of services Mobily offers to customers.

Mobily CEO Ahmed Aboudoma signed on behalf of Mobily while Rafiah Ibrahim, President of Ericsson in the Middle East and Africa signed on behalf of Ericsson.

Mobily CEO Ahmed Aboudoma said the agreement underscores Mobily's commitment to Saudize information technology, boost investment in the digital economy, transfer knowledge and experience in the field to the Kingdom, enhance national cadre skills, and highlight Mobily’s relentless drive to offer the latest technologies to its millions of customers as well as demonstrate its commitment to providing the best-in-class service. He added that Ericsson is a value-added partner to Mobily given its long-standing experience in digital transformation and automation and clear vision that enables its clients to succeed.

Rafiah Ibrahim, President of Ericsson Middle East and Africa said ”today’s agreement marks a significant milestone in our collaboration with Mobily in IT. Today, we will complement our managed services offering with IT Managed Services to provide Mobily subscribers with speed, security and reliability leading to a differentiated customer experience.”

According to the agreement signed on Monday October 8, 2018, Ericsson will be responsible for managing IT operation services, end user support (first level support), information systems and applications, and infrastructure management services. This includes Business Support System, Network Support Systems, Customer support Systems, and other tasks.

The joint Mobily-Ericsson project covers more than 100 technical applications and more than 2,000 IT infrastructure servers spread across more than 3 data centers.