Mobily invites all its prepaid customers to update fingerprint details at Mobily’s branches

In order to ensure adherence to the requirements laid out by CITC; Mobily is inviting all prepaid customers including the existing and new customers to update their fingerprint records by visiting Mobily branches and distributors’ offices around the kingdom.

This campaign is being introduced under the patronage of CITC with the slogan “Confirm your Number by your Fingerprint” and is equally applicable for Saudi nationals as well as residents of Saudi Arabia. This campaign aims to match identification documents such as IDs and residency cards with fingerprints of the customers.

Mohammed AlBelwe, Executive General Manager Corporate Communications for Mobily said, “based on the directive of CITC, the process of updating fingerprint information for the customers has been initiated to facilitate customers; this will ensure that consumer rights and privileges are maintained and their privacy remain secure through stringent data security. It is an extremely important procedure to verify the information and the database; the process is one of the important milestones for Saudi telecommunications industry, which is among the vital sectors of national economy.”

Mobily plans to utilize multiple contact centers for providing the fingerprint update service to ensure that customers don’t face any inconveniences, considering the large number of people expected to update their information.