First time in the MENA VIVA Bahrain launches Unified Communication Cloud Services Powered by Avaya

VIVA Bahrain, the Kingdom’s most innovative telecom operator, has collaborated with Avaya, a global leader in business communications software, systems and services, to offer Unified Communications-as-a-Service (UCaaS) for businesses across the island. 

VIVA Bahrain will host Avaya’s innovative Unified Communications, Video and Contact Center solutions and make them available to enterprises in a cloud services model, enabling organizations to purchase the capacity and services they require, as and when needed, without large upfront costs. VIVA Bahrain will be offering Unified Communications-as-a-Service (UCaaS), Video as a service (VaaS) and Call Center as a service (CCaaS). 

Through VIVA’s UCaaS offerings, businesses in Bahrain will benefit from greater flexibility, enabling them to respond quickly to changing business demands, improve customer experience, and manage costs more effectively. This allows organisations the flexibility to scale their unified communication services deployment up and down as per their requirements, add new features and functionality and benefit from efficient customer service experience. 

With enterprises in Bahrain facing challenges to evolve digitally and react agilely in today’s increasingly competitive markets, business are increasingly looking to leverage emerging technology trends such as video, mobility, social media and more. This collaboration between Avaya and VIVA Bahrain will help businesses in the Kingdom deliver services to their customers faster at significantly reduced total cost of ownership (TCO) and with a better return on investment (ROI).

Eng. Ulaiyan Al Wetaid, VIVA CEO said, “Businesses in Bahrain are looking towards adopting ICT in their daily operations to boost their productivity, growth and drive transformation. At VIVA, we recognize how this is an important enabler of innovation that embraces new technology to help new products, services and processes. Therefore, through our collaboration with Avaya, VIVA will be introducing first-of-its-kind unified communication solutions in the MENA region and Bahrain. With this, our business customers will be able to experience improved and streamlined access to their data through a consolidated process of IT systems and achieve their business outcomes, through high levels of services delivery.” 

“Avaya solutions, hosted by VIVA Bahrain, will give businesses in Bahrain the flexibility and agility they require to benefit from the latest technology trends and prepare for digital transformation. Enterprises will be able to get access to Avaya’s innovative technology solutions at prices that suit their needs, while benefiting from the reliability and expertise that industry leaders such as Avaya and VIVA Bahrain bring to the market place. ” said, 

Nidal Abou Ltaif, Avaya President, Asia Pacific, Middle East, Africa and  EU