Ethos/Olympia Service recognizes Majid Al Futtaim shopping malls with customer service award

 Majid Al Futtaim, the leading shopping mall, retail and leisure pioneer across the Middle East and North Africa, was honoured for the “Best Use of Measurement for Improvement - Best Customer Service Measurement & Practice Award” during the annual Ethos recognition ceremony. 

Hosted by Ethos Integrated Solutions, the award programme is designed to recognise exceptional customer experiences and innovative solutions as well as outstanding creative responses to current market trends. From a total of 180 applicants in its category, Majid Al Futtaim Properties was shortlisted to present examples of innovation and excellence in its customer service approach. 

“The Olympia Service Awards recognises industry excellence, encouraging Majid Al Futtaim Properties and the entire retail industry to continue evolving our approach to delivering unique and impactful solutions to our customers’ needs,” said Fuad Mansoor Sharaf, Senior Director of Property Management, Shopping Malls for Majid Al Futtaim Properties. “This award underscores Majid Al Futtaim’s commitment to delivering great moments for everyone, everyday.” 

Ethos, a semi-governmental organization, is The International Customer Service Institute’s exclusive partner in the GCC, and operates one of the region’s most comprehensive network for mystery shopper and researchers.