Eng Safwan Al Khatib receives Lifetime Achievement Award at MECC 2016

Smart Link Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced that Eng Safwan Al Khatib, Managing Director of Smart Link was honoured with Lifetime Achievement Award at the Middle East Call Centre Awards (MECC) 2016 held in Dubai recently.

Eng Safwan Al Khatib received the award for his role and overall contributions towards the development, support and commitment of the Business Process Outsourcing and Customer Care Contact Centres industry in the Middle East. His efforts in showcasing how the business process outsourcing industry can be both a commercial as well as profitable investment were lauded.

Eng Safwan M Al Khatib is the Senior Vice President of the Al Khaleej Group and Smart Link’s Managing Director. He has been voted as one of GCC region's most influential business personalities in the year 2012. He is well connected and accomplished in Saudi Arabia and GCC as a visionary and influential pioneer of the regional business process outsourcing industry.

His strengths are redefinition, modernisation and standardisation of professional business process outsourcing, specialised human logistic support and client, customer service. He has pursued new challenges and played a role in promoting business process outsourcing as a promising investment arena in Middle East business landscape.

Al Khatib has served as member of the technical advisory council for many and private sector organisations including the Advisory Council for Human Resources Development Fund, Information Technology Department’s Five Year strategic development Plan.

The MECC 2016 Awards, organised by Insights, recognises the performance and service excellence of the best contact centres in the Middle East. Smart Link also won the Best Business Development and Sales Strategy Award and the Best Sales Leads Generation Programme Award under the Outsourced Services Provider Commercial Growth Category.

Smart Link was recognised for its ongoing excellence in terms of customer services and providing high quality services as well as its flexibility in expansion, growth and diversification in various sectors. Smart Link has managed to build a highly integrated, sophisticated service structure in a short period of time, across diversified sectors in terms of service, technical expertise and operational excellence.

Smart Link is a subsidiary of Al-Khaleej Training and Education, the largest network of training centers in Saudi Arabia. Smart Link is one of the biggest outsourcing call centers and BPO Service providers in the region with state-of-the-art technology and capacity to accommodate high volume of agents.

The pioneering, award-winning Riyadh-based company provides outbound and inbound teleservices for various business activities including lead generation, inbound customer service, help-desk, appointment scheduling, market research, surveys and client retention.

Using the most advanced contact center technology in the industry and qualified customer service representatives, Smart Link is dedicated to helping organisations increase their business performance and strengthen their customer service.

Smart Link’s client list includes prominent organisations and government agencies in various fields of mission critical pivotal service inclusive of banking, energy, water services, tourism, telecom, insurance, aviation, public services, E-learning and fast food.