Easy Taxi Sends Drivers Back to School!

 As drivers are the company’s backbone, Easy Taxi is currently giving all registered drivers excessive training to help them thrive in today’s competitive business environment. Ensuring that drivers are properly trained is a crucial step when providing high quality service for their customers.

 

The compulsory training given daily to all enlisted drivers in Easy Taxi offices not only ensures that the drivers are equipped with the knowledge and skills needed to delight current customers and strengthen their loyalty but also to attract new and potential ones. It also guarantees highest standards of service and drives non-excelling cabbies off the road.

 

Another essential step the training obliges the driver to not disregard is being presentable all the times and own a neat cab equipped with a meter that is ready to board in customers during different times of the day. Furthermore, the training entitles all drivers to accept all ride requests because any cancellation can tarnish customers’ experience and affect their trust in the service.

 

Keeping the customer’s comfort in mind, Easy Taxi implemented a rating system inside the application allowing the customer to rate the driver after reaching his destination. Drivers will then be rewarded or blocked from the service accordingly by the company to enhance their performances and improve the taxi driving standards of the company. Moreover customer feedbacks are used to know their needs better and make improvements accordingly.

 

Eugen Brikcius, the General Manager of Easy Taxi Saudi Arabia says: “As we are striving daily to satisfy our customers since their comfort is our highest current priority, we made compulsory this training demonstrating our endless efforts to help our drivers understand and improve the critical aspects of their duty, optimize their interactions with the customers and maintain an exceptional service quality based on what customers value most”.