Dubai Customs Makes Waves with Triple Certification Triumph: Elevating Governance, Quality, and Excellence to New Heights

In line with Dubai government's commitment to embrace global best practices, elevate work quality, and achieve institutional excellence, Dubai Customs has achieved a noteworthy milestone. The government department has secured the ISO 37000:2021 Governance Management Standard certification by adhering to the highest standards and principles of effective governance. Additionally, it recently announced the acquisition of two more certifications: ISO 30414:2018 for the Internal and External Human Capital Reporting System and ISO 56002:2019 for the Innovation Management System. This brings the total number of applied standards within the department to 17, underscoring its leadership in implementing quality and institutional excellence practices.

During the ninth Dubai Customs Week, H.E. Ahmed Mahboob Musabih, Director General of Dubai Customs, CEO of Ports, Customs and Free Zone Corporation, received the Governance Management certificate from Nizar Bashaireh, the CEO of Global Business Bureau. Musabih expressed satisfaction, emphasizing that Dubai Customs' recent achievements in obtaining new certifications with international standards for sound governance reflect its vision to enhance Dubai's global leadership in customs strategies, aligning with global standards and the Dubai Government Excellence (DGE) program. This solidifies Dubai's reputation as the best city for living and working, showcasing continuous success in facilitating business practices.

The accreditation was granted following audit processes conducted by Global Business Bureau, the regional partner for Global TUV, in accordance with the ISO 37000 Corporate Governance guidance standard issued in 2021. Dubai Customs has committed to developing effective, transparent, and responsible governance practices to enhance its corporate governance maturity.

Samira Abdul Razzaq, Senior Manager of the Quality Assurance and Corporate Governance Section at Dubai Customs, said: “The concepts of quality, excellence, and leadership at Dubai Customs have become tangible through the application of standards and measures aimed at sustaining its local and global leadership. The government department's journey with quality began in 2002, obtaining the world's first Customer Charter Design certificate in 2009. It became the first government institution in the Middle East and North Africa to acquire the ISO 10002 Customer Complaints Management System. Today, the journey of successes continues with the ISO certificate in governance, affirming that the principles of sound governance adopted by the department allow optimal resource use, sustainable growth, productivity encouragement, operational management effectiveness and efficiency improvement, and support and enhancement of trust from all stakeholders, partners, and investors.”