Drivers of Growth: Experience in Kuwait’s IT Sector

STME, the Middle East’s leading IT solutions provider and systems integrator (SI), headquartered in Dubai, UAE has nine offices spread across the Middle East. One of these is in Kuwait, whose IT service sector is valued at AED 1.2 billion in 2015 according to a report titled ‘Kuwait Information Technology Report’ conducted by BMI Research (A Fitch Group Company). 

The Kuwait office inaugurated in 1982, the first STME office, has seen remarkable growth over the past years. STME’s growing client data base in Kuwait represents prominent industry sectors such as, Oil and Gas, Banking and Telecom. Amongst the list of regular clients that STME currently works with, the Kuwait Petroleum Corporation (KPC), Mercedes, Ooredoo, and the National Real Estate Company (NREC) are some of the well-known organizations to have contracted with STME.

Speaking of STME’s competitive advantage, Ayman Al Bayaa, CEO of STME, pointed to the company’s “Extensive three decades of experience in the SI sector. Our expertise in storage, backup and archiving solutions, and excellent vendor and customer relationship management gives us a good foundation to build our client base on.” In fact, the most sought after services amongst STME clients in Kuwait are requirements for storage, backup and archiving, and servers. 

Mr. Ayman, however, suggests STME’s “Spare parts stock in Kuwait, and residential technical engineers,” provide their clients the biggest advantage of working with STME in Kuwait. “Having the ability to provide fast and accurate services through our technical team, combined with our spare parts stocks, enable us to ensure our clients experience no delay and receive our best services,” Mr. Ayman elaborated. 

Other features that have aided STME in its growth in Kuwait are its professional handling of projects through their project management office, and their complete Datacentre solutions. All of this is supported by STME’s “Certified presales, sales and support expert employees,” noted Mr. Ayman, who recognizes the need for good client management through proficient people and processes at STME. In the coming years, STME aims to advance its Kuwait client base, product offerings and services, while keeping their existing customers content and loyal, following the company strategy to develop its brand value.