Arabian Centres launches centralised call centre facility

Arabian Centres, the leading developer, owner and operator of international standard shopping malls in Saudi Arabia, announced today the launch of a centralised call centre facility through which it will provide mall visitors and tenants with information ranging from general queries about mall operations to leasing related enquiries. 

The call centre, which is an extension of Arabian Centres’ customer service desks and leasing offices, will manage customer calls from throughout Saudi Arabia. Upon dialing the number 920000262, the enquiries are responded to by a dedicated, well-trained team in either, English or Arabic. The facility is available from 8AM to 12.30AM from Saturday to Thursday, and 2PM to 1AM every Friday.

The launch of the centralised facility is in line with Arabian Centres’ commitment to enhance the customer experience and build loyal relationships with customers and retailers through adoption of powerful CRM capabilities. 

In order to make the new service highly effective, the call centre is equipped with connecting the customer with the right official in charge, depending on the nature of the enquiry, thereby completing the transactions in an easy and convenient manner over the phone. 

Commenting on the launch of the facility, Simon Wilcock, CEO of Arabian Centres, said: “The setting up of a centralised call centre service represents one of the important steps in our efforts to offer superior customer experience and deliver services that match the demanding requirements of mall visitors and retailers alike.” 

“To unlock further opportunities for growth in the vibrant retail sector in the Kingdom, it is vital that the sector continues to invest in innovation that will further transform the shopping experience and enhance customer experience in line with global standards. As a leading mall operator in the Kingdom, Arabian Centres is always one step ahead – driven by experience and industry knowledge which drive innovation and add value to the bottom line.”