Almana Wins First Place in Beneficiary Experience Satisfaction Rate for 2023

In a significant achievement for person-centered care,

Almana Group of Hospitals has been recognized as the leading private sector hospital with the

highest Beneficiary Experience Satisfaction Rate for 2023 in the Eastern Province. This

prestigious honor was bestowed during the "Patient Experience Coordinators 2024" Forum,

hosted by the General Directorate of Health Affairs in the Eastern Province.

The annual forum applauds healthcare institutions for achieving high levels of patient and

beneficiary satisfaction and emphasizes systematic approaches to managing reports within the

General Directorate of Health Affairs. It also addresses allegations of maltreatment and

implements procedures to minimize complaints. Almana's outstanding performance in

beneficiary satisfaction underscores its efficiency and accountability in this vital person-centered

aspect of healthcare.

Setting itself apart in the private sector, Almana Group of Hospitals takes pride in fulfilling its

commitment to providing exceptional and compassionate person-centered care, with a

dedicated focus on enhancing patient experiences. Earning recognition as the top-ranked

provider in Beneficiary Experience Satisfaction not only reaffirms Almana's enduring

commitment to delivering optimal healthcare services, but also represents a significant

milestone in redefining healthcare standards in the Eastern Province.

It is worth mentioning that Almana Hospital in Khobar has been awarded the esteemed Gold

Certification from Planetree International for their commitment to exceptional person-centered

care and innovation in healthcare delivery. Almana is the sixth hospital in Saudi Arabia and one

of only 98 healthcare institutions worldwide to achieve this esteemed recognition.

On winning the award, Mana Almana, CEO of Almana Group of Hospitals said: “We are

immensely proud to be recognized as the leading private sector hospital in the Eastern Province

for our commitment to compassionate person-centered care, with a focus on enhancing patient

experiences. Driven by a core principle of prioritizing patient satisfaction above all else, this

latest accolade is a testament to Almana’s unwavering dedication and hard work in optimizing

patients' journey throughout their medical care and improving the well-being of our community.”

Almana leading the private sector in the Patient Experience Satisfaction Rate signifies a positive

move towards nurturing a healthcare system dedicated to person-centered care. The future

promises even more enhanced hospital experiences as Almana continues to drive initiatives

aimed at improving patient satisfaction and the overall healthcare landscape in the Eastern

Province.